Judson Collins Center Retreat Leader Evaluation

*First Name
*Last Name
*Email
*Name of Group
*Facilities Used
Retreat Lodge
Herrick Lodge
Ferguson Dorm
Cabins
Retreat Center Staff Members:
*Project a positive image for our Detroit Conference Outdoor and Retreat Ministries
Not Applicable
1 - Poor
2
3
4
5
6 - Excellent
*Met you on arrival and made you feel welcome
Not Applicable
1 - Poor
2
3
4
5
6 - Excellent
*Checked with you shortly after your arrival to make sure you were settled and finding everything you needed
Not Applicable
1 - Poor
2
3
4
5
6 - Excellent
*Explained retreat center/lodging procedures
Not Applicable
1 - Poor
2
3
4
5
6 - Excellent
*Was available to you for needs during your stay
Not Applicable
1 - Poor
2
3
4
5
6 - Excellent
*Took care of your requests promptly and cheerfully
Not Applicable
1 - Poor
2
3
4
5
6 - Excellent
*Checked out your group and discussed damage policy
Not Applicable
1 - Poor
2
3
4
5
6 - Excellent
*Confirmed the number in your group for proper billing
Not Applicable
1 - Poor
2
3
4
5
6 - Excellent
*Mentioned conference outdoor ministry programs and offered you brochures
Not Applicable
1 - Poor
2
3
4
5
6 - Excellent
The Site:
*Was ready for your group when you arrived
Not Applicable
1 - Poor
2
3
4
5
6 - Excellent
*Was clean when you arrived
Not Applicable
1 - Poor
2
3
4
5
6 - Excellent
*Your area was set up as you requested
Not Applicable
1 - Poor
2
3
4
5
6 - Excellent
*Signs and mailed information made the site easy to find
Not Applicable
1 - Poor
2
3
4
5
6 - Excellent
*Facilities provided a reasonable level of privacy
Not Applicable
1 - Poor
2
3
4
5
6 - Excellent
Food Service:
*Meals were served on time
Not Applicable
1 - Poor
2
3
4
5
6 - Excellent
*Meals were attractively served and were at a proper temperature
Not Applicable
1 - Poor
2
3
4
5
6 - Excellent
*Quantity of food was appropriate
Not Applicable
1 - Poor
2
3
4
5
6 - Excellent
*Menus were appropriate for your group
Not Applicable
1 - Poor
2
3
4
5
6 - Excellent
*Staff was helpful and courteous to your group
Not Applicable
1 - Poor
2
3
4
5
6 - Excellent
*Guest rooms were clean and ready when you arrived
Not Applicable
1 - Poor
2
3
4
5
6 - Excellent
Housekeeping:
*Towels and linens were clean and ready when you arrived
Not Applicable
1 - Poor
2
3
4
5
6 - Excellent
*Staff was helpful and courteous to your group
Not Applicable
1 - Poor
2
3
4
5
6 - Excellent
*Your inquiry was handled promptly and efficiently
Not Applicable
1 - Poor
2
3
4
5
6 - Excellent
Office Staff (when you made your reservation):
*Phone was answered in a courteous manner
Not Applicable
1 - Poor
2
3
4
5
6 - Excellent
Program:
*Pre-retreat information accurately described what to expect and what not to exprect at the retreat center:
Not Applicable
1 - Poor
2
3
4
5
6 - Excellent
*Pre-retreat information informed you about your rights and explained a grievance process
Not Applicable
1 - Poor
2
3
4
5
6 - Excellent
Anything Else? Specific comments and suggestions would be appreciated
Thanks for having your retreat with us!
Grievance Procedure: The Board of Outdoor and Retreat Ministries does not want guests to be subjected to conditions, procedures, or decisions that are unsafe, undignified, inhospitable, unnecessarily intrusive, or fail to provide confidentiality or privacy. Of course, retreats and conferences by nature include some risks and inconvenience. If you have any concerns in this regard, please write a letter of explanatino and send it to: Director of Outdoor and Retreat Ministries, 1309 N. Ballenger Hwy., Suite 1, Flint, MI 48504
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